11. Cancellation Policy:
11.1. Non-refundable rates and promotional rates do not allow cancellation or change of dates.
11.2. The conditions for cancelling the bookings may change depending on the type of the rate chosen by the guest.
11.3. In the case of cancellation, regardless of the reason, the value paid for the confirmation of the reservation only will be refunded if the date of application for the cancellation was at least 15 days before the scheduled date of check-in of the booking in low season and 20 days prior to the other seasons. In this case, the guest also will have the option to keep the credit in money to be used on another date.
11.4. If the customer chooses the return of the money, will be discounted transaction costs (taxes, fees and other).
11.5. If the cancellation request was carried out in a period shorter than the deadlines stipulated above, customer shall not be entitled to a refund of the deposit or credit of the same for future lodges.
11.6. In the event that the client was already stayed at the Posada and opted to leave before the date reserved, regardless of the reason, the Inn has the right to charge all nights hired.
11.7. Cancellation requests must be submitted in writing, via email, to the address email@example.com